The Solution
The site was built and maintained under a Drupal 7 Long-Term Support (LTS) contract, with key custom functionality developed to meet the university’s support needs:
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Apache Solr Integration: A powerful Solr-based search server ensures fast, relevant search results across a wide range of help topics and training content.
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Tailored Content Types: Custom-built Drupal content types specifically designed for IT help articles, training documentation, and troubleshooting steps.
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Live Status Section: A custom system to communicate real-time IT service status updates, scheduled maintenance, and incidents.
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Structured Training Manuals: An easily navigable library of IT training guides and user documentation, formatted for clarity and accessibility.
The result is a fast, reliable, and intuitive help platform tailored to the needs of a university community, ensuring students and staff can access the right support, right when they need it.